Refund policy
Return & Refund Policy
We value transparency and customer trust. Due to the nature of our product categories, certain items are not eligible for standard returns or refunds. Please review the policy below carefully before placing your order.
No Return / No Refund Policy
Because our products fall under sensitive and regulated categories, we do not accept returns or refunds once an order has been delivered successfully. This policy helps us ensure product safety, authenticity, and quality for all customers.
Important: We do not accept returns or refunds for reasons such as change of mind, personal preference, or incorrect ordering by the customer.
Eligible Cases for Replacement
We understand that exceptional situations may occur. We are happy to offer a replacement (not a refund) in the following cases:
- Product received in damaged condition
- Incorrect product delivered
- Product authenticity concerns (not original)
In such cases, customers must notify us within a reasonable timeframe after delivery and provide clear photos or videos as evidence to help us verify the issue.
Replacement Process
Once the issue is reviewed and approved by our support team, a replacement product will be arranged accordingly. Replacements are subject to product availability and verification.
By placing an order on our website, you acknowledge and agree to this Return & Refund Policy.